Privacy Policy

1. Introduction

Welcome to Ziorra. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and delivery address when you place an order via WhatsApp.
• Order Details: Product preferences, customization requests, and purchase history.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communication Data: Records of your communications with us through WhatsApp, email, or social media.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Provide customer support
• Improve our products and services
• Send you promotional offers and updates (with your consent)
• Comply with legal obligations

4. WhatsApp Communication

We use WhatsApp as our primary communication channel for order placement and customer support. When you contact us via WhatsApp, your phone number and messages are processed according to WhatsApp's privacy policy. We only use this information for order processing and customer service purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications

8. Third-Party Services

We may use third-party services (such as WhatsApp, Instagram, and website hosting providers) that have their own privacy policies. We are not responsible for the privacy practices of these third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: